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AWARD EDITS '08-'09
CR Edit Type/ Error Code CR Message Program Condition How to Fix
R 002 Reporting Entity ID is Not Eligible To Report Pell/ACG/National SMART Grant/TEACH Grant Reporting School Entity ID is not eligible to report. Resubmit using appropriate reporting school entity ID.
R 033 Duplicate Award ID Pell/DL/ACG/National SMART Grant/TEACH Grant This Award ID is a duplicate and is already established under a different student identifier.

This Award ID already exists for this student and the school is trying to change a component of the COD Award Identifiers (Attended Entity ID, Award Year, or Award Number).

The COD Award Identifiers (Attended Entity ID, Award Year, or Award Number) already exist for this student and the school is trying to change the Award ID.

(Pell Legacy, Direct Loan, ACG, National SMART Grant, and TEACH Grant only)
Create a new Award ID for this borrower.
R 034 Attended School Entity Identifier has no relationship with the Reporting School Entity Identifier Pell/DL/ACG/National SMART Grant/TEACH Grant The Attended School Entity Identifier has no established relationship to the Reporting School Entity Identifier in the Entity Block. Verify the Attended Entity ID and the Reporting Entity ID. If incorrect, update and resubmit
R 035 Inconsistent Award Information Data DL/ACG/National SMART Grant/TEACH Grant For DL, ACG, National SMART Grant, and TEACH Grant:

Award Type listed in Award ID does not match Award Type in the Award Block and/or Award Year listed in Award ID does not match Award Year in Award Information Block and/or Award Sequence Number in the Award ID is not numeric.

For TEACH Grant only:

The 6-digit OPE ID listed in the Award ID does not match the first 6 digits of the OPE ID of the Attended School in the Award block.
Review the Award Type and Award Year fields to ensure they are the same as the values in the Award ID. Correct the necessary field(s) and resubmit.
W 036 PLUS Credit Decision Status is not accepted for this PLUS award DL-PLUS No credit decision has been accepted for this award. PLUS Credit Decision Status for this award is pending. Once a credit decision is received, a response will be sent.
R 038 Student Not Pell Eligible Pell/ACG/National SMART Grant Award type listed is Pell and student is not Pell eligible according to CPS. Review student's ISIR for Pell eligibility. If student is eligible, review transaction number reported. If incorrect, update and resubmit.
C/R 039 Incorrect Award Amount Pell/DL Award and/or Disbursement amount exceeds the maximum annual limit (Pell/DL).

Pell:
Refer to the Federal Student Aid Handbook for maximum annual limits.

DL:
For DL Sub -
Grade Level = 0 or 1 Max = 3500
Grade Level = 2 Max = 4500
Grade Level = 3, 4, 5 Max = 5500
Grade Level >=6 Max = 8500

DL Unsub and DL Sub combination -
Grade Level = 0 or 1 = 7500
Grade Level = 2 Max = 8500
Grade Level = 3, 4, 5 = 10500
Grade Level >=6 Max 20500

If Additional Unsubsidized Loan Health Professions flag (HPPA, formerly HEAL eligible) = Y
Grade Level >= 6 Max = 47167

If PreProfessional Coursework Indicator is set to "true"
AND
Additional Unsubsidized Indicator set to "true"
AND
Dependency Status set to 'D'
Grade Level = 5 Max = 12500

OR

If PreProfessional Coursework Indicator is set to "true"
AND
Dependency Status set to 'I'
Grade Level = 5 Max = 12500

For DL Sub and Unsub Awards first disbursed on or after July 1, 2008:

Dependent Combination Base -
Grade Level = 0 or 1 = 5500
Grade Level = 2 Max = 6500
Grade Level = 3, 4, 5 = 7500
Grade Level >= 6 Max 8500

Additional Unsubsidized
Grade Level = 0 or 1 = 9500
Grade Level = 2 Max = 10500
Grade Level = 3, 4, 5 = 12500
Grade Level - >= 6 Max $20500

PLUS - 0 - 99999.99
Pell:
Review the maximum annual limit for this award. If appropriate, update this field and resubmit.

DL:
Review the maximum annual loan limit for this award. Also, review all sub/unsub awards and actual disbursements made for this student. If appropriate, update award and/or disbursement amount(s) and resubmit.
W 040 Changed Award Amount Is Less Than Total Disbursements Pell Award amount reported is less than the sum of the accepted funded disbursements. Decrease is expected within 30 days or a system-generated decrease is processed.

(This edit is only executed if Disbursement Release Indicator equals True)
Reduce disbursement amounts to correspond with the funded disbursements and resubmit.

If an adjustment is not received within 30 days, COD will process a decrease.
R 041 Changed Award Amount Is Less Than Total Disbursements DL/ACG/National SMART Grant/TEACH Grant Award amount reported is less than the sum of the accepted funded disbursements.

(This edit is only executed if Disbursement Release Indicator equals True)
Review Award Amount and funded disbursements. Update and resubmit.

If you are attempting to decrease the loan, you must make adjustments to the disbursements that have already been processed.
R 042 New Award Type Submitted with a Zero Award Amount Pell/DL/ACG/NationalSMART/TEACH Grant For an initial submission for this award type, the award amount is not greater than zero. Enter an Award Amount and resubmit.
R 043 Award Received Prior to Start of Processing Year or New Award or Increase or Decrease Received After the End of Processing Year Without Extended Processing Pell/DL/ACG/National SMART Grant/TEACH Grant For Pell, ACG, National SMART Grant, and TEACH Grant:

A new award was submitted prior to the beginning of the processing year OR an increase or decrease to a previously originated award was submitted after the processing deadline for the award year and the school has not been granted Extended Processing.

If the Received Date is less than the Earliest Date to Accept a Common Record for the Award Year (the Award Year Processing Cycle Begin Date).

OR

If ALL of the following are true:

-- The Received Date is greater than the Latest Date to Accept a Common Record for the Award Year (the Award Year Processing Cycle End Date)

-- The school has not been granted Extended Processing or an audit adjustment.

-- An Award for this student identifier is currently not in COD or the Award amount is an increase or decrease to the amount in COD.

For Direct Loan:

A new award was submitted prior to the beginning of the processing year OR an increase to award amount was submitted after the school has closed out the Program Year (school confirmed a zero balance) or the Program Year has been closed and the school has not been granted Extended Processing.

If the Received Date is less than the Earliest Date to Accept a Common Record for the Award Year (the Award Year Processing Cycle Begin Date).

OR

If ALL of the following are true:

-- The Received Date is greater than the Latest Date to Accept a Common Record for the Award Year

-- The school has not been granted Extended Processing or an audit adjustment.

-- An Award for this student identifier is currently not in COD or the Award amount is an increase or decrease to the amount in COD.
For records submitted prior to the beginning of the processing year, these records should be resubmitted within the eligible date range.

To disburse after the deadline of the award year, your school must seek Extended Processing for Pell and/or Direct Loan.

Contact your Customer Service Representative if your school has been granted Extended Processing or if you want to apply for this extension.
R 044 Incorrect Flag For Additional Unsubsidized Eligibility for Health Profession Programs (formerly HEAL eligible) DL-Unsub Additional Unsubsidized Eligibility for Health Profession Program value is "Y" and the student's grade level code is not 4, 5, 6, or 7.

Note: Only applicable for Award Year 2007-2008 and prior.
Review the record and ensure you are providing the correct value for the Additional Unsubsidized Eligibility for Health Professions flag. If your school is eligible to use this flag, ensure the student's grade level is reported as greater than 3 and resubmit.

If grade level is correct and you are eligible to use this flag, please contact your Customer Service Representative.
R 045 Incorrect Award Dates DL Difference between Financial Award Begin Date and Financial Award End Date is greater than 36 months
OR
Financial Award Begin Date is after the Financial Award End Date
OR
Financial Award Begin Date and Financial Award End Date is not equal to or within the student's academic year dates.
Review the record and ensure the Award Begin and End Dates are accurate. If incorrect, update and resubmit.
R 046 Incorrect Academic Year Dates DL Academic Year Start Date is after the Academic Year End Date OR Academic Year is greater than 36 months. Review the record and ensure the Academic Year Begin (Start) and End Dates are accurate. If incorrect, update and resubmit.
R 047 Academic Year Dates Already Linked to MPN or PLUS MPN DL Academic Year Start and End Date cannot be changed because more than one Direct Loan is already linked to an MPN or a PLUS MPN based on specific academic year dates. (Direct Loan - MPN Single Year Feature only) Academic Year Begin (Start) Date cannot be changed on this loan since it is linked to an MPN or a PLUS MPN based on the existing Academic Year Begin (Start) and End Dates.

If the academic year dates are incorrect, you must obtain a new MPN and process a new loan with the correct academic year dates.
R 092 No further awards can be accepted for this borrower, person is deceased DL/TEACH Grant No further awards can be accepted for this borrower. The Servicer has notified COD that this person is deceased. Award cannot be accepted as the borrower is deceased. Verify this award has the correct last name, SSN, and birth date.
R 100 Sender does not have reporting permission for the School identified in the Reporting School Entity ID. Pell/DL/ACG/National SMART Grant/TEACH Grant Destination Mailbox Number ID (TG Number) does not have reporting permission for the School identified in the Reporting School Entity ID. Verify your School Entity ID.
W 101 The Reporting School Entity ID is listed as ineligible upon receipt of batch Pell/DL/ACG/ National SMART Grant/TEACH Grant Reporting School is currently listed as ineligible on file with PEPS/COD. No Action Required.
R 107 Phase-In Schools cannot submit Common Record documents for this program and award year. Pell/DL An Attended School that is a Phase-In Participant for this program and award year has submitted a Common Record document containing award information for this program and award year.

NOTE: Not applicable for Award Year2005-2006 and forward.
Resubmit data using the appropriate Phase-In record layout or contact COD Customer Service to change school's status to Full Participant. See COD Technical Reference for more information.
W 110 School must print/provide the disclosure statement unless it sends disbursement data to COD at least 5 days before the first disbursement date. DL If a school does not send disbursement data to COD at least 5 days before the first disbursement date and does not indicate that it has printed/provided the disclosure statement, then COD will print/provide the disclosure statement to the borrower and send a warning to the school.

NOTE: Not applicable for Award Year2004-2005 and forward
School must print/provide disclosure statement prior to or on disbursement date OR school must submit disbursement data to COD at least 5 days prior to the disbursement date
W 116 SSN, Date of Birth and/or Last Name have NOT been updated in the COD system Pell/DL/ACG/ National SMART Grant/TEACH Grant School submitted a change to a student identifier and either of the following is true:

The award year submitted on the change record is lower than the highest award year for the student

OR

For the same award year, the CPS transaction number on the change record is either less than the highest transaction number for that award year and student, or is equal to the highest transaction number for that award year and student and the identifier data does match with CPS.

This edit is not applied to DL PLUS awards.
No action required. Record has processed, but student identifier has not been updated in COD system
R 117 Disbursement information is incomplete or rejected. Direct Loan award is not accepted. DL Performed on new Direct Loan awards only

Initial Direct Loan award is submitted and ANY of the following is true:

Sum of disbursements (Disbursement Release Indicator = false and/or true) does not equal award amount OR
one or more of the disbursements rejects
OR
School is not eligible for a single disbursement and submits a single disbursement OR
School is eligible for a single disbursement and submits a single disbursement not equal to the award amount

NOTE: Applicable for Award Year2004-2005 and forward only.
Review the sum of disbursement amounts. Confirm that sum of disbursement amounts are equal to award amount. Update and resubmit award.
W 118 The sum of anticipated disbursements does not equal the updated Direct Loan award amount. COD will recalculate the anticipated disbursements. DL The sum of the reported anticipated disbursements does not equal the updated Direct Loan Award Amount. Therefore, COD recalculated the anticipated disbursements first reducing the last anticipated disbursement (largest disbursement number) and then reducing each of the previous disbursements as needed until the sum of the anticipated disbursements equals the new award amount.

NOTE: Applicable for Award Year2004-2005 and forward only.
No action required.
W 119 COD has reduced the anticipated disbursements and made this loan inactive based upon your record reducing the Award Amount to $0. DL School submitted a change to a Direct Loan award reducing the Award Amount to $0 and the sum of anticipated disbursements on file is greater than $0. COD reduced anticipated disbursements to $0. Loan is inactive.

NOTE: Applicable for Award Year2004-2005 and forward only.
No action required.
R 123 Incorrect Student Level for ACG/National SMART Awards ACG/National SMART Grant The Student Level submitted for the award is not valid based on award type. Valid values per award are:

For ACG -
0, 1, 2

For National SMART Grant -
3, 4
Correct the Student Level and resubmit with a valid value.
R 124 Cannot change Student Level ACG/National SMART Grant The Student level for an ACG or National SMART Grant award cannot be changed after initial origination. Zero out the award and resubmit with a new award.
R 125 ACG/National SMART recipients must be Pell eligible ACG/National SMART Grant Award type listed is ACG/National SMART Grant and student cannot receive an ACG/National SMART Grant award because student is not Pell eligible according to CPS. Confirm student is Pell eligible and resubmit. Also confirm accurate identifier data (SSN, Name Code, Date of Birth, and Transaction Number)
R 126 Incorrect Eligibility/Payment Reason for ACG ACG The Eligibility/Payment Reason for the ACG award is not a valid response.

Valid:
01 - Rigorous High School Program

"Rigorous High School Program" includes:
Rigorous Program of Study
OR
State Scholar Program
OR
Department of Defense
Schools

02 - AP/IB Coursework

03 - Coursework
Correct the Eligibility/Payment Reason and resubmit with valid value.
R 127 Missing Rigorous High School Program Code ACG If the Eligibility/Payment Reason code is 01, the record must contain a Rigorous High School Program code Resubmit with valid Rigorous High School Program code.
W 128 Unnecessary Rigorous High School Program Code ACG If the Eligibility/Payment Reason code is anything other than 01, the record should not contain a Rigorous High School program code Resubmit without a Rigorous High School Program Code if Eligibility/Payment Reason is anything other than 01.
R 129 Invalid Rigorous High School Program Code ACG The Rigorous High School Program code for the ACG award is not a valid response for the award year. If the Eligibility/Payment Reason selected is 01, a valid Rigorous High School Program Code is required. Refer to Volume VI, Section 9 for a complete list of valid Rigorous High School Program Codes.

(i.e. VA0001) - first two characters alpha, next four numeric
Correct the Rigorous High School Program code and resubmit with a valid value.
R 130 Award Amount Exceeds Maximum Scheduled Award for ACG ACG Award amount originated at a single school exceeds the maximum scheduled award for the award year.

For 2008-2009 ACG
Grade Level 0 and/or 1 - $750
Grade Level 2 - $1300
Correct the award amount and resubmit with a valid award amount.
R 131 Incorrect CIP Code Value National SMART Grant The CIP Code submitted is not a valid value for the current award year.

(i.e. xx.xxx)

Refer to Volume VI, Section 9 for a complete list of valid CIP Codes.
Correct the CIP code and resubmit with a valid value.
R 132 Award Amount Exceeds Maximum Scheduled Award for National SMART grant National

SMART
Award amount originated at a single school exceeds the maximum scheduled award for the award year.

For 2008-2009 National SMART Grant -
Grade Level 3, 4 - $4000
Correct the award amount and resubmit with a valid award amount.
R 138 Incorrect PreProfessional CourseWork Indicator DL Grade Level does not equal 5 with the PreProfessionalCourseworkIndicator set to true.

PreProfessionalCourseworkIndicator flag set to true with submitted Grade Level not equal to 5.
Verify student Grade Level. If Grade Level is not equal to 5, then PreProfessional Coursework Indicator can not be true.

Update record as appropriate and resubmit.
R 139 Incorrect PreProfessional CourseWork Flag DL Health Professions flag set to true when the PPCI flag is set to true, or PPCI flag set to true when the Health Professions flag is set to true. Check record, change Health Professions flag to false. Keep PPCI flag set to true.

Check record, change PPCI flag to false. Keep Health Professions flag set to true.
R 140 Incorrect Origination Fee Percent and/or Interest Rebate Percent on New Awards DL The Origination Fee Percent/Interest Rebate Percent submitted is not valid for the period in which the Earliest Disbursement Date (EDD) falls and the Grade Level and Award Type submitted. Please NOTE that the Origination Fee and Interest Rebate percentages described below apply to Sub and Unsub loans and PLUS Loans.

Valid values per period for Sub/Unsub Loans are:

Origination Fee Period
EDD prior to 7/1/2007 - 3.0%
EDD on or after 7/1/2007 and before 7/01/2008 - 2.5%
EDD on or after 7/1/2008 and before 7/1/2009 - 2.0%
EDD on or after 7/1/2009 and before 7/1/2010 - 1.5%
EDD on or after 7/1/2010 and before 7/1/2013 - 1.0%
EDD on or after 7/1/2013 and before 12/1/2013 - 1.051%
EDD on or after 12/1/2013 and before 10/1/2014 - 1.072%
EDD on or after 10/1/2014 and before 10/1/2015 - 1.073%

Interest Rebate Period
EDD prior to 7/1/2009 - 1.5%
EDD on or after 7/1/2009 and before 7/01/2010 - 1.0%
EDD on or after 7/1/2010 and before 7/1/2012 - 0.5%
EDD on or after 7/1/2012 - 0%

Valid values per period for PLUS Loans are:

Origination Fee Period
EDD on or after 1/3/2001 and before 7/1/2013 - 4.0%
EDD on or after 7/1/2013 and before 12/1/2013 - 4.204%
EDD on or after 12/1/2013 and before 10/1/2014 - 4.288%
EDD on or after 10/1/2014 and before 10/1/2015 - 4.292%

Interest Rebate Period
EDD on or after 1/3/2001 and before 7/1/2012 - 1.5%
EDD on or after 7/1/2012 - 0%
Verify the Origination Fee Percent and/or Interest Rebate Percent based on the Origination Fee Period and Interest Rebate Period in which the Earliest Disbursement Date falls.

Update record as appropriate and resubmit.
R 141 Cannot change the Origination Fee Percent on an Active Loan DL Attempt to change the Origination Fee Percent of an Active Loan. Inactivate the loan first and submit the Origination Fee Percent change on a separate change record. Refer to DLB-07-17 for guidance.

Update record as appropriate and resubmit.
R 142 Invalid Origination Fee Percent on Award Changes DL The Origination Fee Percent submitted with the award change record is not valid based on the Origination Fee Period in which the Earliest Disbursement Date (EDD) falls. Valid values per period are:

EDD prior to 7/1/2007 - 3.0%

EDD on or after 7/1/2007 but before 7/01/2008 - 2.5%

EDD on or after 7/1/2008 but before 7/1/2009 - 2.0%

EDD on or after 7/1/2009 but before 7/1/2010 - 1.5%

EDD on or after 7/1/2010 - 1.0%
Verify the Origination Fee Percent based on the Origination Fee Period in which the Earliest Disbursement Date falls. Refer to DLB-07-17 for guidance.

Update record as appropriate and resubmit.
R 143 Disbursement Net, Fee, and/or Rebate Amounts are Incorrect based upon the Origination Fee Percentage DL The Origination Fee Percentage amount for this award does not match the Net Fee and/or Rebate amounts for the disbursements. The Net, Fee, and/or Rebate amounts are incorrect. Review the Origination Fee Percentage for this award and the corresponding Net, Fee, and/or Rebate amounts and recalculate the Net, Fee, and/or Rebate amounts.

Update record as appropriate and resubmit.
R 145 New Pell Origination or Award Increase with Verification Status of W or Invalid Change to Verification Status Submitted After Cut Off Date Pell A Pell origination is submitted with Verification Status equal to W after the Verification W cut-off date.

NOTE: Only applicable for Award Year 2008-2009 and forward.
Update Verification Status Code and resubmit origination.
R 150 Incorrect Student Grade Level on a Direct Loan PLUS for Graduate/Professional Student DL-PLUS An origination or maintenance record for DL PLUS award for Graduate/Professional students (student SSN is equal to the borrower SSN) is submitted with Grade Level < 6.

Note: Only applicable for Award Year 2008-2009 and forward.
For award years 2007-2008 and prior, Edit 016 will be applied.
If student SSN equals borrower SSN, then grade level must be greater than or equal to 6.

Verify the Student and Borrower SSNs and Student Grade Level.

Update record as appropriate and resubmit.
R 154 Dependency Status set to D and Grade Level greater than or equal to 6 DL An origination or maintenance record is submitted causing Dependency Status Code to equal D and Student Grade Level to be greater than or equal to 6. Verify the Dependency Status Code and Student Grade Level in the record as well as the values currently stored on the COD system.

Update record so that either Dependency Status Code = I at any Student Grade Level, OR Dependency Status Code = D with Student Grade Level < 6 and resubmit.
R 156 Dependency Status set to I and Additional Unsubsidized Indicator set to true DL An origination or maintenance record is submitted causing Additional Unsubsidized Indicator to equal true and Dependency Status Code to equal I. Verify the Additional Unsubsidized Indicator and Dependency Status Code in the record as well as the values currently stored on the COD system.

Update records so that either Additional Unsubsidized Indicator = false and Dependency Status Code = I or D, OR Additional Unsubsidized Indicator = true and Dependency Status Code = D and resubmit.
R 157 Sum of Award Amounts exceeds Base Annual Loan Limit DL An award is submitted for a dependent undergraduate student causing the sum of award amounts for unsubsidized loans and subsidized loans to exceed the Base Annual Loan Limit AND the student is not receiving/not eligible for Additional Unsubsidized Loans. Refer to business rules concerning Additional Unsubsidized Loan eligibility in Volume II, Section 1 - Implementation Guide.

Verify award amount and Additional Unsubsidized Loan eligibility and resubmit.
R 158 HPPA Indicator set to true and Grade Level less than 6 DL An award is submitted causing Health Professions flag to equal true and Student Grade Level to be less than 6 Verify the Health Professions flag value in the record as well as the values currently stored on the COD system. Update records so that either Health Professions flag = true OR Student Grade Level >= 6 and resubmit.
R 159 Incorrect Student Grade Level on a Direct Loan PLUS Award for Parent of a Dependent Undergraduate Student DL-PLUS An origination or maintenance record for DL PLUS award for Parent of a Dependent Undergraduate Student (student SSN is not equal to the borrower SSN) is submitted with Grade Level > 5.

Note: Only applicable for Award Year 2008-2009 and forward.
If student SSN does not equal borrower SSN, then grade level must be less than or equal to 5.

Verify the Student and Borrower SSNs and Student Grade Level.

Update record as appropriate and resubmit.
R 160 Disbursement information is incomplete or rejected, TEACH award is not accepted TEACH Grant Performed on new TEACH awards only:

Initial TEACH award is submitted and ANY of the following are true:

Sum of disbursements (DRI = false and/or true) does not equal the award amount OR
One or more of the disbursements rejects
Verify the sum of disbursements equals the award amount, and that all disbursements are accepted with no reject edits. If appropriate, update record and resubmit.
R 161 Attended School is TEACH Ineligible TEACH Grant School is not eligible to submit a new TEACH origination because the school is not eligible to participate in the Title IV programs. Review your Attended School Entity Identifier to ensure it is correct and that you are eligible to participate in the program for which you are submitting records and/or requesting funds. If incorrect, update record and resubmit.
R 162 Incorrect Award Amount for TEACH TEACH Grant The Award amount originated exceeds the maximum award amount for a single TEACH award.

For 2008-2009 TEACH:

Max Award Amt = $4000.00
Review the maximum limit for this award. If appropriate, update this field and resubmit.
R 163 Award Amount exceeds the Maximum TEACH Grant Amount for an Award Year TEACH Grant Sum of Award Amounts across all awards, all schools, and all grade levels exceed the maximum Award Amount for an award year.

For 2008-2009 TEACH:

Max Award Amt = $8000.00
Correct the award amount and resubmit with a valid award amount.
R 164 Invalid Teacher Expert Flag TEACH Grant Teacher Expert Indicator flag set to 'true' with the Grade Level not equal to 6 or 7. Verify the Teacher Expert Indicator flag value in the record as well as the values currently stored on the COD system. Update records so that either Teacher Expert Indicator flag = false OR Student Grade Level >= 6 and resubmit.
R 166 Attended School is not a main location TEACH Grant School is not eligible for TEACH activity because the attended school's OPEID is not identified as a main location. If attended school is a main location, verify the school's OPEID. If appropriate, update record and resubmit.
W 214 Foreign address submitted on DLP award Direct Loan PLUS The permanent address submitted on the DLP award was in a foreign country and the temporary address was either not submitted or not domestic. If the borrower has a current U.S. address available submit that address in the Alternate/Temporary Address.

If the borrower has no U.S. address, call COD Customer Service.
R 216 No parent SSN and DOB Combination Match Found on CPS transaction or with the credit agency used for parent Borrower's Credit check. Direct Loan PLUS The parent SSN and DOB combination doesn't match the parent data reported on the student's CPS transactions, and the parent's identifiers don't match the identifiers reported by the credit agency used for the parent's credit check. Update record as appropriate and resubmit.